Refund policy

All products sold on crochetknitt.com are digital PDF patterns delivered by download. Nothing is shipped, so there is nothing to return.

Right of withdrawal (EU/EEA and UK customers). Normally you have 14 days to cancel an online purchase. For digital content that is not supplied on a physical medium, this right ends once the download has started, provided you:

1. gave your express consent to immediate delivery, and
2. acknowledged that you lose your right of withdrawal once delivery begins.

You give this consent at checkout. If you have not yet downloaded your pattern, you may cancel within 14 days of purchase for a full refund by emailing us.

When we will refund or help

Your statutory rights are not affected. We will always put things right if:

• You didn't receive your file — no download link or email arrived. We'll resend it, or refund you if we can't deliver.
• The file is faulty — corrupted, won't open, missing pages.
• The pattern doesn't match its description — for example, a piece shown as included is missing.
• You were charged twice for the same pattern.

We'll first try to fix the problem (resend or correct the file). If we can't within a reasonable time, you'll get a full refund.

What we can't refund

• A pattern you have already downloaded and simply changed your mind about.
• Difficulty level, yarn choice or finished result — please check the skill level, materials and language (US crochet terms) listed on each product before buying.
• Buying the wrong pattern, once downloaded — email us and we'll do our best to help.

How to request help

Email support@crochetknitt.com within 30 days of purchase with your order number and a short description of the problem (a screenshot helps). We reply within 3 business days.

Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show it.

Free patterns

Free patterns involve no payment and so no refund, but please tell us if a file doesn't work.